01 Introduction
Raze88 takes the protection of users' personal data very seriously. This Privacy Policy explains in detail how we collect, use, store, disclose, and protect your personal information when you use the raze88 platform — including our website at raze88.pro, mobile app, and all related services.
By registering an account or continuing to use the Raze88 platform, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to proceed with registration or use of our platform.
This policy is written in English for the convenience of our users and outlines our obligations in line with data protection best practices. We encourage you to read this document in full. If any section is unclear, our support team is available to assist via live chat or email.
This Privacy Policy applies to all Raze88 users regardless of access method — whether via desktop web browser, mobile browser, or the Raze88 app.
02 Data We Collect
Raze88 collects several categories of personal information for different purposes. This information is collected directly from you during registration and platform use, as well as automatically through standard tracking technologies.
| Data Category | Sample Information | Collection Methods |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Registration / KYC Verification |
| Contact Data | Email address, phone number, residential address | Registration form |
| Financial Data | Bank account details, transaction records, deposit & withdrawal history | Payment processing |
| Technical Data | IP address, device type, browser, operating system | Automatically collected during use |
| Usage Data | Game history, betting, page visits | Automatically collected during activity on the platform |
| Communication Data | Support chat history, emails, feedback | Interactions with the support team |
Raze88 only collects data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, political views, or religious beliefs unless specifically required by law.
03 Purpose of Data Collection
Every piece of data we collect has a clear and legitimate purpose. raze88 processes your personal information on the following basis:
- Service Provision: Creating and managing your account, processing deposits and withdrawals, and enabling access to all games and products available on the raze88 platform.
- Identity Verification (KYC): Complying with legal requirements to verify user identity and prevent fraud, money laundering, and other illegal activities.
- Account Security: Detecting and preventing unauthorised access, fraud, bonus abuse, and suspicious activity on the platform.
- Customer Support: Processing your enquiries, complaints, and support requests more effectively and efficiently.
- Marketing & Promotions: Sending relevant promotional information, bonuses, and exclusive offers based on your preferences — you may opt out at any time.
- Analytics & Improvement: Understanding how users interact with the platform for the purpose of improving user experience and developing new products.
- Legal Compliance: Fulfilling legal obligations, regulations, and directives from relevant authorities when required.
raze88 will not use your personal data for any purpose other than those stated above without first obtaining your explicit consent.
04 Data Sharing With Third Parties
Raze88 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, in the course of operating the platform, we share certain information with select business partners based on strict requirements:
- Payment Providers: Information required to process deposits and withdrawals is shared securely with licensed and trusted payment processors.
- Game Providers: Game data required to run and verify gaming sessions is shared with game software companies that provide content to our platform.
- Technical Service Providers: Companies that help us manage technical infrastructure, including server hosting and cybersecurity, may have limited access to personal data as part of their service contracts.
- Authorities & Legal: We may be required by law to disclose personal information to government authorities, law enforcement agencies, or courts when ordered to do so.
All of raze88's third-party partners are required to comply with strict data protection standards and may only use shared data for the purposes agreed upon in their service agreements with us.
05 Data Security
The security of your personal data is raze88's top priority. We implement a range of technical and organisational security measures to protect your information from unauthorised access, disclosure, alteration, or destruction.
Key security measures we employ include:
- Data encryption in transit using 256-bit TLS/SSL protocols for all communications between the platform and users.
- Data encryption at rest for all sensitive information including passwords, financial details, and identity verification documents.
- Role-based access control ensuring that only authorised staff can access user data, and only to the extent required for their duties.
- Continuous 24/7 system monitoring to detect and respond to any security threats immediately.
- Regular security audits by independent third parties to assess and verify the effectiveness of our data protection systems.
- A comprehensive incident response plan to ensure any data breach is addressed promptly and users are notified in accordance with established procedures.
While raze88 takes all reasonable precautions, no security system can guarantee absolute protection. You are also responsible for keeping your account password confidential.
06 Cookies & Tracking Technologies
Raze88 uses cookies and similar tracking technologies to enhance the user experience, analyze platform traffic, and deliver more relevant content to you.
Types of cookies we use:
- Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
- Performance Cookies: Collecting information on how you use the platform — pages visited, time spent, and errors encountered — to help us improve the platform.
- Functional Cookies: Saving your preferences such as language, display settings, and login details for your convenience in future visits.
- Marketing Cookies: Used to display relevant ads and promotions to you based on your interests and activity on the platform.
You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality and user experience of the Raze88 platform.
07 User Rights
As a raze88 user, you have the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights:
Right to Access
You have the right to obtain a copy of the personal data we hold about you at any time.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data in our records.
Right to Erasure
You may request deletion of your personal data, subject to legal obligations requiring us to retain certain data.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time.
Right to Data Portability
You may request your personal data in a machine-readable format for transfer to another service provider.
Right to Restriction
You have the right to request restriction of processing of your personal data under certain legally recognized circumstances.
To exercise any of the above rights, please contact the raze88 support team via live chat or email at [email protected]. We will process your request within 30 business days.
08 Data Retention Period
Raze88 retains your personal data for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable law. The following are general guidelines for our data retention periods:
- Active Account Data: Retained for the duration your account is active and for a reasonable period following account closure.
- Financial Transaction Records: Retained for a minimum of 7 years as required by applicable financial and tax laws.
- KYC Verification Documents: Retained for a minimum of 5 years after the business relationship ends for anti-money laundering compliance purposes.
- Communication Logs: Support chat records and email communications are retained for 2 years for service quality and dispute resolution purposes.
- Marketing Data: Retained until you unsubscribe from marketing communications or request data deletion.
When data is no longer needed and there is no legal obligation to retain it, Raze88 will securely delete or anonymize that data using standard data disposal procedures.
09 Child Protection
The raze88 platform is exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from minors. Should we become aware that a child's personal data has been collected without parental or guardian consent, we will take immediate steps to delete that data from our systems.
If you believe your child or any minor has registered or used the raze88 platform, please contact our support team immediately at [email protected].
10 Privacy Policy Amendments
Raze88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any material changes will be communicated to users via in-platform notifications or email at least 14 days before the changes take effect.
The last updated date will always be displayed at the top of this page. Continued use of the raze88 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
11 Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact our dedicated data privacy team.
Live Chat
Available 24/7. The fastest way to get immediate assistance from our team.
Privacy Email
Contact us at [email protected] for detailed privacy enquiries. Response within 48 hours.